Data protection notice

The protection and confidentiality of your data are highly important to Tickaroo GmbH. The collection and use of your personal data is performed solely within the terms of the statutory provisions of the applicable data protection law. This Data Protection Notice will tell you about the personal data we collect in connection with your application process, and the purpose for which this data will be used. Tickaroo GmbH collects and uses your personal data solely in accordance with the provisions of the data protection laws that apply in the Federal Republic of Germany and the European Union. Information concerning the type, scope and purposes of collection and use of personal data is set out in the following.

This Data Protection Notice applies to all of the following companies:

Tickaroo GmbH

Contract data processing

softgarden e-recruiting GmbH Tauentzienstr. 14, 10789 Berlin, provides software for processing application data. softgarden processes the data on behalf of Tickaroo GmbH.

The Data Protection Officer of the processor within the meaning of the data protection laws is:

Marco Tessendorf
procado Consulting, IT - & Medienservice GmbH
Warschauer Str. 58a
10243 Berlin

Location of the data processing

softgarden operates an IT infrastructure at its administrative offices in Berlin and Saarbrucken, as well as in the data processing centres operated by the following service providers

  • myLoc managed IT AG
  • PlusServer GmbH

All data processing centres are located within the territory of Germany.

Object of the data protection

The object of the data protection is personal data. According to Art. 4 no. 1 GDPR [German Federal Data Protection Act], this means any information relating to an identified or identifiable natural person (“data subject”). This includes information such as name, postal address, email address and telephone number and can in certain circumstances include usage data. Usage data relates to the data necessary to use our website, such as information concerning the start, end and scope of the use of our website and login data.

This Data Protection Notice applies to the careers portal and the applicant management system of Tickaroo GmbH.

Collection and use of your data

Automated data collection

softgarden and third-party services may collect data for operating and maintenance purposes. These record interaction-related information via the application (system logs), or use other personal data (e.g. IP address) for this purpose.

When accessing softgarden products, your internet browser will automatically transfer data due to technical reasons. The following data, which you will provide to us in certain circumstances, will be stored separately from other data:

  • date and time of access,
  • browser type and version,
  • applicable operating system,
  • URL of the previously visited website,
  • quantity of data transferred,
  • IP address of the access

These data will be stored solely for technical reasons, and at no time will they be attributed to a particular person. Legal basis is Art. 6 (1) 1st sentence point f) GDPR.

Data entered by the user

General information

You can log-in in order to make the application process more transparent for you. To do this, you will need to enter your name, your email address and a password. This data is needed to create and administer an account for you in the careers portal. In addition, we will also need this data (and possibly other data too) to respond to requests, questions and criticisms.

Other option data includes:

  • contact data (address, telephone number)
  • résumé information (such as school education, vocational training, professional experience, language skills)
  • profiles in social networks (e.g. XING, LinkedIn, Facebook)
  • documents connected with applications (application photos, letter of introduction, certificates, work reference, sample work etc.)

Legal basis of the processing: Section 26 (1) German Federal Data Protection Act (BDSG) “new”.

Transfer of personal data

During the course of the ongoing development of our business activities, changes may occur to the structure of the softgarden e-recruiting GmbH Company, whereby the legal form is amended, subsidiaries, units or parts thereof are formed, acquired or sold. Where such transactions occur, the customer information will be transferred together with the transferred part of the company. In the case of every such transfer of personal data in this context, softgarden shall ensure that this takes place in accordance with this Data Protection Notice and with the applicable data protection laws Legal basis is Art. 6 (1) 1st sentence point f) GDPR.

Feedback Module

In order to optimise our application procedures, softgarden will give you the opportunity to provide feedback at various stages of the process. In doing so, the title, the location of the position, the job category and the type of employment for which you have applied will be recorded. This information, together with your feedback, may be transferred to external partners such as kununu. No personal data will be collected other than the job title, the location, the job category and the type of employment of the position. The transmission of personal data will not take place. The legal basis for this is Art. 6(1) Sentence 1 Point f of the GDPR.

Salary statistics module

softgarden will give you the opportunity, in different steps of the application process, to provide feedback on your salary expectations and salaries offered to you. The information transmitted will be anonymised. The information is stored without linking to your name and contact details and is used for statistical purposes to further enhance the application process in the future. The legal basis for this is Art. 6(1) Sentence 1 Point f of the GDPR.

Subscribing to notifications of new vacancies

On the Careers Board, there is an option for you to subscribe to being automatically informed about new vacancies at Tickaroo GmbH. You will be notified either by an e-mail newsletter or via an RSS feed. In setting this up, the target groups, types of job and location can be entered in order to provide more specific detail for your subscription. You can, however, also subscribe to being sent information on new vacancies without giving any further details. If you want to be informed about new vacancies via our e-mail newsletter, we will need your e-mail address. The legal basis for this is your consent to being sent the newsletter in accordance with Art. 6 para.1 point (a) of the GDPR. You may revoke your consent to being sent the newsletter at any time via the link to unsubscribe which can be found in the newsletter. No personal data is processed in order to provide information on vacancies via the RSS feed.

Talent Pool

Following an unsuccessful application , you may be invited into our talent pool. We can contact you if a similar or otherwise suitable job is available. The inclusion in the talent pool is voluntary on the basis of the use of an opt-in link. The legal basis for this is the consent of the data subject in the inclusion in the talent pool within the meaning of Art. 6 (1) lit. a) GDPR. You can withdraw this consent for inclusion in the pool at any time.

Social Share Buttons

It is possible to share the job ads on different social networks. For this, different buttons are offered per network. After clicking on one of those buttons, you will be directed to the respective networks and will be there on their registration pages. These buttons are not plug-ins and do not transfer personally identifiable information directly to the social network operators. Currently, you can share job advertisements on the following social networks:

  • Facebook (
  • Twitter ( )
  • LinkedIn ( )
  • Xing ( )
You can also find out how the mentioned social networks deal with your personal data under the given links.


softgarden stores cookies to offer you a comprehensive range of functions, and to design our website to be more user-friendly. Cookies are small files stored on your computer with the aid of your internet browser. If you prefer to block the use of cookies, you can use your browser settings to prevent them from being stored on your computer. Please note that this may restrict the functionality and the functional scope of our website.

This website uses the following types of cookies, and their scope and function is described below:

Google Analytics (Google Inc.)

We use Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics employs cookies, i.e. text files that are stored on your computer and which enable an analysis to be made of your use of this website. The information generated by the cookie on your use of this website will normally be transmitted to a Google server in the United States and stored there. If IP anonymization is activated on this website, however, your IP address will firstly be truncated by Google from within a member state of the European Union or from within any other country which is party to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server in the United States and truncated there. Google will use this information on our behalf for purposes of evaluating your use of the website, compiling reports on website activity and for providing the website operator with other services relating to website use and internet usage.

The IP address relayed by your browser within the Google Analytics process will not be linked to any other data owned by Google.

You can block the installation of cookies by adjusting your browser software accordingly; however we point out that by doing so you may be prevented from using the full range of this website's functions. You can also prevent the acquisition of the data generated by the cookie (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: .

We use Google Analytics with the extension “anonymizeIp()”. This means that IP addresses are further processed in a truncated form, to prevent any reference to a particular person. If a reference to a person ever occurs on the basis of the data collected from you, this will be removed from the process immediately, and the personal data therefore erased without delay.

We use Google Analytics to analyse the use of the website and the products of softgarden, in order that these can be improved regularly. The statistics obtained enable us to improve our website and design it to be more interesting to you personally as a user. To cover those exceptional cases, in which personal data is transferred to the USA, Google has committed itself to the EU-U.S. Privacy Shield Framework, . The legal basis for the use of Google Analytics is Art. 6 (1) 1st sentence point f) GDPR.

Information on the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms and Conditions of Use: , Data protection overview: , and the Privacy Policy: .

Transient Cookies

Transient cookies are automatically deleted when you close your browser. This particularly includes session cookies. They store what is known as a session ID, which correlates various queries made by your browser during a common session. This helps to identify your computer when you return to the website. Session cookies are deleted once you log out or close your browser.

Persistent Cookies

Persistent cookies are automatically deleted after a given time, which varies depending on the cookie in question. You may delete any cookie using the security preferences in your browser at any time.

Use of the collected data

User data is collected to enable softgarden to deliver the services. Data is also collected for the following purposes: analytics, interaction with support and evaluation platforms, administration of support and contact queries, administration of use databases, administration of contacts and for sending messages, contacting the user, enabling third-party providers to access profiles (e.g login via LinkedIn or XING), and displaying the content of external platform.

The personal data used for the purposes listed here, is described in the applicable sections of this document.

Improvement of softgarden services

Various systems are employed in order to improve the services on offer, and to assist customers with support inquiries.

Platforms for online surveys

With this type of service, users can interact directly via the application with online survey platforms operated by third parties. This type of service might still collect navigation and usage data for the pages where the service is installed, even when users do not use the service. Legal basis is Art. 6 (1) 1st sentence point f) GDPR.

The SurveyMonkey widget is a service for interacting with the SurveyMonkey online survey platform operated by SurveyMonkey Inc.

Personal data collected: cookie and usage data.

Processing location: USA –

Additional information concerning the collection and processing of data

Legal measures

The data controller may use the personal data of the user for legal purposes in court proceedings or in advance of possible law suits, arising from the fact that softgarden products or the associated services did not function properly. The user is aware that public authorities may demand that softgarden surrender personal data. Legal basis is Art. 6 (1) 1st sentence point e) GDPR.

Information not contained in the Data Protection Notice

Additional information concerning the collection or processing of personal data may be requested at any time from the controller, which can be contacted using the specified data.

Rights of users

Users are entitled to be provided with information at any time, confirming whether or not their personal data is being stored, and they may contact the controller in order to find out about the content and source of the stored data, to review its accuracy, to demand that it be supplemented, erased, updated, corrected or converted into an anonymised format or to have a block imposed on unlawfully stored data, and to object to processing on legitimate grounds.

If you have any concerns in this respect, please send an email to the or send a letter by regular mail using the address provided above.

You are also entitled at any time, to exercise your right to object without stating any reasons, and to modify or wholly withdraw your declaration of consent, taking effect for the future. You can communicate your withdrawal of consent to the contractual partner by regular mail, by email or by fax. In doing so, you will incur no costs apart from the postage or the cost of sending the email etc. according to the existing base tariff. However, please note that you will no longer be able to use the software in this case.

Duration of storage

After the application process has been processed, your data will be stored for 6 months in the event your application is rejected.

After this time period has expired, the data will be anonymised and made available for future statistical analyses.

softgarden’s products support Do Not Track requests from web browsers.

To find out if applicable third-party providers follow the Do Not Track protocol, please read the privacy policy for the service in question.

Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement if you consider that the processing of your personal data infringes the GDPR. The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

Changes to this Data Protection Notice

softgarden reserves the right, having appropriately informed the user on this website, to make changes to this Data Protection Notice at any time. Users are therefore advised to view these pages regularly, so as to review the date of the most recent amendment as specified at the bottom of the screen. If a user objects to an amendment to this Data Protection Notice, he may no longer be permitted to use the services offered by softgarden, and he may request that softgarden erase his personal data. Unless stated otherwise, the applicable current Data Protection Notice shall apply to all the user's personal data as stored by the controller.


Valid from: 09/24/2019
Rev. 1.6